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Who looks after my house?

Use our postcode search feature to find out who your Neighbourhood Officer is. We’ve put below a quick guide to who does what to help you find the best person to contact.  Customer Solutions are your first point of contact. Customer Solutions are our heros and yours! They are your first point of contact for all enquiries and advice. Customer Solutions are available on 0800 678 1228 or by emailing[email protected]  Connect, our digital self-service portal and app, provides you with 24/7 access to your tenancy information including your account balance, rent payments, and the ability update your details or report and schedule repairs. No need to wait until the office opens. All done at a time convenient with your life.  Finally our team of  Neighbourhood Officers will provide a more personal tenancy management service for you. We have streamlined your Housing Officer, Maintenance Officer, Benefits Officer and Sustainment Officer into one, more easily accessible 

The best way to contact any of the team working in your patch is to contact Customer Solutions Team (0800 678 12280).