If there is something not working as expected in your home, and we are responsible for repairing it, please contact us to book a repair appointment. We’ll do everything we can to fix any problems we’re responsible for quickly and efficiently. Our Customer Solutions Team are available 9am – 5pm Monday to Thursday and 9am – 4pm on Fridays to assist with your repairs. You can report a repair by:
Email: [email protected]
Phone: 0800 678 1228
Connect using the repairs wizard
Online Form (for non-emergency repairs)
Monday to Thursday 5pm to 9am and Friday from 4pm until 9am Monday are classed as OUT OF HOURS. Please call BR24 on: 0800 783 7937 When contacted BR24 will make arrangements for contractors to attend to emergency repairs. BR24 will also contact member of staff if the situation is serious. Please do not call this number to report a routine or other non-emergency repair.
Repairs are split into emergency and routine so we can fix there most urgent first. There are also some repairs that are the responsibility of the tenant.
Planned Repairs Planned repairs cover things like roofing, guttering and fencing fixes, larger plastering and brickwork jobs as well as repairs that need scaffolding or specialist machinery to finish. For these types of repairs we have a 90 day window to complete the job, that’s because it often needs some specialist skills, machinery or materials.
Each year we carry out work to improve and modernise our properties. This can include for example, installing replacement kitchens, bathrooms, windows and doors or heating systems. For further information on the types of work we’re doing in different locations this year, please see our Planned Maintenance Programme
We are not responsible for repairing anything that has been damaged by you, your family or visitors – whether intentionally, accidentally or through neglect. Tenants are responsible for carrying out various minor repairs such as; decorating the inside of your home; and for maintaining any features or fixtures you have installed yourself.
Timescales For Repairs We aim to carry out:
Emergency repairs in 6 hours
Urgent repairs in 4 full working days
Routine repairs in 10 full working days
Standard Void Repairs in 10 full working days