We are committed to ensuring our tenants influence our decision making processes. We want our customers to be involved in shaping the services they receive so we deliver services that meet their needs, and our performance continually improves. In consultation with members of our tenant steering group, we have developed a Tenant Participation Strategy. The strategy outlines how we aim to engage with tenants on an individual and collective basis. You can read the strategy in our Tenant Participation Strategy 21-23
What is tenant participation?
Tenant participation is key to our vision of providing home and services that make life better. It’s a two-way process involving our tenants working in partnership with us to share ideas, input in to decision making process and influencing decisions about housing conditions, policies and services. Tenant participation gives you an opportunity to help shape the future of our services. We provide various services to tenants including repairs, making sure our neighbourhoods are well maintained, advice on tenants’ rights and responsibilities and dealing with breaches of tenancy agreements such as anti-social behavior. Your views as a tenant are crucial in helping us to monitor and deliver these services effectively. The Association recognises that tenant involvement can lead to real, positive outcomes for tenants and their communities.
These benefits include:
Better communication and relations between ourselves and our tenants – each being more aware of the others position
Opportunities for tenants – to develop new knowledge and skills as well as meeting like-minded people
Enhanced communities – making them positive places to live by fostering a sense of community and ensuring estates are well maintained
Services that reflect tenants’ needs – the services delivered by us are those that tenants wish to receive, and that these are delivered to the highest standards
Increased tenant satisfaction – with their home, neighbourhood and the services delivered
Increased accountability – the views of our tenants are heard when decisions are made at all levels, and that these decisions are communicated to tenants in a transparent manner
Improving tenant skills – supporting tenants to develop the relevant skills and knowledge to take part in tenant participation.
Improved effectiveness and efficiency giving better value for money
We provide the opportunity to get involved in a number of ways, and at different levels. We also understand that participation or ‘taking part’ means different things to different people, so you can be as involved as little or as much as you want - it really is up to you. You don’t need any specific experience to join in, every tenant is welcome. It doesn’t matter if you have recently moved in or if you have been a tenant for years.
Here are some examples of how to get involved:
We want our tenants to be involved in designing the services they receive so that we create and deliver services that meet their needs, and our performance continually improves. We are fully committed to participation and will take all reasonable steps to encourage involvement. We realise that often there may be barriers to getting involved such as; time constraints, lack of training/confidence and expenses such as travel. We are committed to offering practical solutions to make tenant involvement a viable option for as many tenants as possible.
These solutions include, but are not limited to:
As part of our ongoing commitment to Tenant participation we will ensure we:
Feedback is a two-way process and as such, we are committed to making sure that we listen to the opinions and ideas of our tenants and they know how their contribution has shaped policy and service delivery, and where it has not, we explain the reasons for this. We provide feedback through the following methods:
Meetings and focus groups
Newsletters and information leaflets
For further information on becoming involved, please email [email protected] or call 0800 678 1228