Our Customer Services Team are available 9am – 5pm Monday to Thursday and 9am – 4pm on Fridays to assist with your repairs. To report a repair contact us by: Email: [email protected] Phone: 0800 678 1228 Connect using the repairs wizard Online Form (Routine and non-emergency) Please remember to include a phone number and email address with your repair request so we can contact you to organise the repair. REPAIRS OCCURRING OUT OF HOURS Monday to Thursday 5pm to 9am and Friday from 4pm until 9am Monday are classed as OUT OF HOURS.
When contacted BR24 will make arrangements for contractors to attend to emergency repairs. BR24 will also contact Caledonia Housing Association staff if the situation is serious. PLEASE DO NOT CALL THIS NUMBER TO REPORT A ROUTINE OR OTHER NON-EMERGENCY REPAIR.