Cordale publishes 2024–25 Charter Report

We’ve published our 2024–25 Charter Report, which looks back at our performance over the past year and how we’re meeting the outcomes and standards set out in the Scottish Social Housing Charter.

The report highlights strong performance across key service areas, along with our commitment to continuous improvement and delivering high-quality homes and services that meet the needs of our tenants and communities.

This year’s report is organised around five key themes:

• Customer and Landlord Relationship – how we communicate, engage and listen to tenants.

• Housing Quality and Maintenance – our approach to planned investment, repairs and ensuring homes remain safe, comfortable and energy-efficient.

• Neighbourhood and Community – the work we do to support tenants and sustain tenancies.

• Access to Housing and Support – our contribution to tackling housing need and homelessness.

• Value for Money – how we keep rents affordable while maintaining high standards of service.

Highlights from the year include:

• Construction of 25 new homes in Renton, further strengthening our commitment to providing quality, affordable housing in the local area.

• Ongoing investment in existing homes to maintain high standards and improve energy efficiency.

• Continued strong performance across customer service and complaint handling indicators.

• A focus on continuous improvement and tenant engagement, ensuring services reflect the needs and priorities of our tenants.

You can read the full 2024–25 Charter Report to find out more about how we’re performing and the actions we’re taking to continue improving our homes and services: Cordale Charter Report 2025