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Aims, Values & Strategy

Our Business Strategy

"Homes and services that make life better"

Our Vision

We aim to make a positive contribution to the communities where we work by combining good quality, energy efficient housing with services that are affordable, sustainable and valued by our tenants and other customers. 

Sustainable homes, flexible services, vibrant communities

Our Mission

This reflects the importance we place on combining good quality, energy efficient housing with the provision of affordable, responsive services that meet the needs of our diverse customer group, and also to making a positive contribution to communities through our homes and services. 

Our Guiding Principles

Our principles are central to what we do and incorporate the importance that we place on people, value and quality. 

  • Keep it Simple – we will provide an effortless customer service and processes will be simplified to remove unnecessary steps or tasks 
  • Keep it Personal - we will deliver person centred locally driven solutions, which offer people options on how to contact us and how to access services 
  • Make it Right - our staff are empowered to make decisions to achieve the right outcome for customers and be solutions focussed 

Our Strategic Objectives

Our strategic objectives have reflect our vision and mission and how will be achieve these.  

  • Achieving Excellence - we will achieve excellence through our people to deliver quality homes and services that are affordable, sustainable and valued by our customers. 
  • Building Success –  we will make our organisation stronger for the future by ensuring resilience in all areas of our business, creating a strong base for our continued growth. 
  • Creating Innovation - we will innovate to create efficiencies and deliver value for money through the effective use of our resources. 
  • Developing People - we will develop the right people with the right skills and mindset to achieve excellence, build success and create innovation.