Review of Waterside View Very Sheltered Housing Service – Information for Tenants and Families

Last updated: 29 May 2026 

Cordale Housing Association is currently reviewing the Very Sheltered Housing service provided at Waterside View, Renton. 

Waterside View provides very sheltered housing, combining self-contained accommodation with support arrangements and services designed to help tenants live safely, comfortably and independently. 

Our current service model has been in place for many years. Over time, the needs of tenants, alongside the wider housing, care and support landscape, have evolved. We want to ensure the service continues to meet tenants’ current and future needs. 

Why we are reviewing the service 

As part of this review, we are looking at how the current service operates and whether it continues to meet tenants’ needs. 

This includes considering: 

• The affordability of the service for tenants
• Demand for Very Sheltered Housing
• How services currently operate and are used
• Partnership arrangements and service delivery
• Staff roles and training requirements

Our aim is to ensure any future service remains fair, affordable, responsive to changing needs and sustainable for the years ahead. 

Current position 

No decisions have been made regarding the future of the service. 

The current stage of the review is focused on listening to tenants, understanding what matters most to them and gathering feedback to help inform any future considerations. 

Any potential options or proposals would only be considered after consultation has taken place. 

Tenant consultation and feedback 

Tenant views are extremely important to us. 

We have written to tenants at Waterside View with information about the review, including a Questions & Answers document and feedback arrangements. 

Consultation is currently taking place, and we will also be holding an on-site meeting with tenants and their families/representatives as part of the process. 

We are inviting tenants and service users to share their experiences of the current service, including: 

• What is working well
• What could be improved
• What is most important for the future

Feedback from tenants and service users will play a crucial role in informing the review process. 

Frequently Asked Questions 

Will the service close or change immediately? 

No – no decisions have been made, and the review is currently focused on understanding how the current service operates and gathering feedback from tenants. Any future proposals would only be considered following consultation. 

Will my rent or service charges change because of this review? 

No. There are currently no planned changes to rent or service charges for the 2026/27 financial year as a result of this review. 

How will tenant feedback be used? 

All feedback will be carefully reviewed as part of the consultation process. 

Responses will be considered alongside wider information gathered through the review to help inform future discussions and decision-making. 

Keeping tenants informed 

We are committed to keeping tenants informed throughout the review process. We will continue to update this page as the review progresses and as further information becomes available. 

Alongside website updates, we will continue to communicate directly with affected tenants and keep them informed of any developments relating to the review. This includes direct correspondence, supporting information and in-person meetings with tenants and their families/representatives as the review progresses.