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Important Tenant Updates
Tenant News & Notices
Important Tenant Updates
Christmas Office Opening Hours
Our three main offices will close from
1pm on Wednesday 24th December until 9am Monday 5th January 2026.
During this time, our Very Sheltered teams and Scheme Cleaning Operatives will continue with their normal arrangements, providing care, support and essential services to tenants throughout the festive period.
Click the link for more information about “Out of Hours Emergency Repairs”
Please be advised that our email services including our web-forms are experiencing some technical issues due to an unexpected fault, this issue is currently being worked on.
If you need to get in touch, please call us on 0800 678 1228.
We sincerely apologise for any inconvenience this may cause and appreciate your patience. Once our service is restored we aim to respond to all emails received as quickly as possible.
Thank you for your understanding.
Preventing Condensation and Mould
Caledonia Group is committed to ensuring the health & safety of our tenants by preventing wherever possible the occurrence of condensation, dampness & mould in the homes we provide.
If you are experiencing damp, mould or condensation in your home please report this to us as soon as possible. The Association will respond to instances of condensation, dampness & mould promptly and with compassion to limit its impact on your enjoyment of your home.
We will focus on identifying and tackling the root cause of the problem and work towards preventing it from reoccurring.
Visit our web page to get support and information for the occurrence of condensation, dampness or mould within your property.
