The Scottish Government's Level system for lockdown easing allows our services to restart. Here is an at a glance guide to what services we can restart in each level:

levels info about our services

While we are in the Scottish Government's level system:

  • We will continue to work remotely as much as possible with our offices remaining closed
  • Visits are subject to COVID screening checks & infection control measures
  • Services will be provided remotely, as much as possible
  • PPE, face coverings & social distancing must be maintained


We are constantly reviewing the guidance issued by the Scottish Government to ensure we can resume as much of our services and facilities as possible. 

Our shared facilities, such as communal lounges, are more problematic due to restrictions on household numbers mixing inside. Please be assured we are doing our upmost to get these facilities fully back in use and are constantly reviewing the guidance to allow these to reopen as much as possible, as safely as possible. 

Resuming more services is only possible when strict Coronavirus control guidelines are followed.  We have full infection control measures in place for all visits and appointments. Please visit the page for more details on how we are working hard to keep you and our teams safe.

The levels graphic shows the main elements of the services we will be resuming, with more details and explanations below

Office: Our office will remain closed to the public while we are in the levels system. We will continue to work remotely as much as possible until the levels system is finished and further guidance is issued.

Repairs & Maintenance Services Full details of how are repairs and maintenance services are resuming can be viewed here including the safety precautions we will take before visiting your home and are plan for clearing the repairs backlog. 

Planned Maintenance We have an ambitious investment programme planned for existing stock, as well as a challenging schedule to catch up on planned maintenance that has been postponed over the past 12 months.  We aim to be caught up with this by 2023. Over the next two years, we will spend in excess of £1.4m on planned maintenance, including an additional £360,000 in work postponed due to Covid.

Waterside View's Communal Lounge & facilities: As lockdown restrictions start to ease tenants are understandably asking when their communal lounges will come back into use. We are working hard to ensure we can do this as safely and as soon as possible.

By level 0 we hope the restrictions on numbers will have eased considerably to allow the communal lounges to be used more fully.  Before level 0 we are looking at each individual communal lounge location to create a plan for how the area can be utilised safely within the guidance parameters.

In Level 2 we expect to be able to open the communal lounges for organised activities complying with the Government guidance on the number of households who can mix indoors. 

In Level 1 we expect to be able to review these restrictions to increase the number of households able to participate in organised activities in the communal lounges. 

We will keep you updated and promise you we are doing all we can to open these safely for you within the designated Scottish Government Guidelines.