Report a Repair
Our Customer Services Team are available 9am – 5pm Monday to Friday to assist with your repairs. To report a repair contact us by:
- Connect using the repairs wizard
- Phone: 01389 721 216
- Email: firstname.lastname@example.org
- Text: 07974 745 462
- Online form:(Routine & non emergency repairs)
REPAIRS OCCURRING OUT OF HOURS: Monday to Thursday 5pm to 9am and Friday from 5pm until 9am Monday are classed as OUT OF HOURS
OUT OF HOURS EMERGENCY REPAIRS
CALL 0800 783 7937
When contacted BR24 will make arrangements for contractors to attend to emergency repairs. BR24 will also contact Caledonia Housing Association staff if the situation is serious.
PLEASE NOTE: DO NOT CALL THESE NUMBERS TO REPORT A ROUTINE OR OTHER NON-EMERGENCY REPAIR.