Who looks after my house?
Here's a quick guide to who does what to help you find the best person to contact
Customer Solutions are your first point of contact. Customer Solutions are our heros and yours! They are your first point of contact for all enquiries and advice. Customer Solutions are available on 01389 721216 or by emailing firstname.lastname@example.org
Finally our team of Neighbourhood Officers will provide a more personal tenancy management service for you.
We have streamlined your Housing Officer, Maintenance Officer, Benefits Officer and Sustainment Officer into one, more easily accessible Neighbourhood Officer. The Neighbourhood Officer gives you a single point of contact, empowered to deal with your housing needs quickly and efficiently as they are dealing with a smaller area. This will make the services we provide more understanding of your needs and ensure consistency in your tenancy.
To achieve this we have reduced the number of properties each Neighbourhood Officer looks after. Each area varies in its needs, so we haven’t created the areas perfectly geographically but have tried to localise them as much as possible.
Your dedicated Neighbourhood Officer will work alongside our Customer Solutions Team; with all three working together to meet your tenancy needs.
Full details about how the Neighbourhood Officer Team is structured across The Group, which includes Caledonia Housing Association, can be viewed on our structure charts for Region 1 which covers Perth City, Perthshire, Highlands and Muirton and Region 2 which covers Dundee, Angus, Fife and the West of Scotland
The best way to contact any of the team working in your patch is to contact Customer Services on 01389 721216