As a general rule, the following provides an indication of who will consider your complaint:

Ultimately, you can contact the Scottish Public Services Ombudsman if you have gone through the Association’s complaints procedure and are still dissatisfied with the outcome. The Scottish Public Services Ombudsman investigates individual complaints against public service organisations.  This is a free and impartial service, and a leaflet about it is available from our office.

The complaint must be submitted within 12 months after the day on which the complainant first had notice of the matter complained of, unless the Ombudsman is satisfied that there are special circumstances which make it appropriate to consider a complaint made outwith that period.

The service is available to anyone who receives a service from a public service organisation.  Normally, you must have gone through the Association’s own complaints procedure before the Ombudsman can deal with your complaint.

The Scottish Public Services Ombudsman is based at:
4 Melville Street
Edinburgh
EH3 7NS
Tel:  0870 011 5378
Fax:  0870 011 5379
Email:  enquiries@scottishombudsman.org.uk

The Scottish Public Services Ombudsman will provide a report on their findings to the complainant and the Association.  In line with good practice, this investigation report will be available for inspection for a period of three weeks from the date received.  This Association will publicise this service.

You can collect a leaflet providing details about the Ombudsman service from our office.

To visit the Scottish Public Services Ombudsman website please click on their logo on the right.