What can you complain about?

You can complain about any aspect of our service, which you are unhappy about, for example: -

Repairs
Failure to meet timescales or quality of work

Attitude of staff
Failure to provide information or follow procedures, or to display behaviour that is considered discourteous or disrespectful

Committee Member
Where the behaviour of a member of the Management Committee, representing the Association, has been unacceptable

Equality
Unfairness, bias, discrimination or prejudice in the way in which services are delivered

Allocations
If you are unhappy about the policy, the procedures followed or the way your application has been handled

Contractors
If you feel that our contractor has not behaved reasonably towards you

Policies 
Where you feel that the policies adopted by the Association are unfair, inflexible or cannot meet your needs

All complaints will be treated with equal importance, seriously, sympathetically and in confidence. 

There are some things we will not be able to give you information about.  For example, it would be wrong for us to discuss with you the details of someone else’s housing application, as this would be a breach of confidentiality.  We can, however, talk to you about how our allocations procedure works.