Main
Submenu of Current Section
Tenant Zone
- Your Tenancy
- Rent Management
- Estate Management
- Asset Management
- Report a Repair
- Emergency Repair Numbers
- Repair Categories
- Repair Responsibilities
- Gas Safety
- The Relet Standard
- Right to Repair
- Alterations and Improvements
- Re-Chargeable Repairs
- Cyclical & Planned Maintenance
- Medical Adaptations
- Customer Satisfaction
- House Contents Insurance
- Digital TV
- Common Area Repairs
- Keeping Your Home Safe from Fire
- House Keys
- Protecting Your Home from Cold and Damp
- Maintenance Tips
- Pest Control
- Gas and Electricity
- Internal Transfers
- Buying Your Home
- Providing Housing Information and Advice
- Housing & Asset Management Service Standards
- Participation
- Tenants Handbook
- Frequently Asked Questions by our Tenants
- Tenant Zone Downloads
Content
RIGHT TO REPAIR
The Housing (Scotland) Act 2001 introduced the Right to Repair on 30th September 2002. This is a facility which allows tenants to arrange to call one of the Association’s approved contractors out, if a qualifying repair is not carried out on time.
The Right to Repair period starts on the first working day after,
either,
The date the Association receives the qualifying repair request from the tenant
Or
Where the Association requires to inspect the property, the date of inspection
If the Association’s Contractor notified of the qualifying repair has not started the qualifying repair by the last day of the Right to Repair period, tenants have the right to instruct the work themselves, provided they use the alternative contractor, whose details would have been given to the tenant at the time of reporting the repair on the repairs receipt issued.
The list below outlines the list of repairs, which are qualifying repairs, and maximum timescales for completion.
In the cases where tenants are required to contact the alternative contractor they will be entitled to compensation of:
- £15.00 basic amount, plus
- £3.00 for every day from the day after the repair is late until the day that the repair is completed
the above is subject to a maximum of £100 for any one repair
The
Association’s staff will be proactive in ensuring that tenants receive
any compensation to which they are entitled. When the become aware
that a qualifying repair has not been attended to on time, a staff
member will contact the tenant to advise that compensation is due and
arrangements will then be made to ensure that this is paid.
Right to Repair: List of Qualifying Defects and Repairs
| DEFECT | MAXIMUM TIME (Days) |
|---|---|
| Blocked flue to open fire or boiler | 1 |
| Blocked/leaking foul drains, soil stacks, toilet pans (where there is no other toilet in the house) | 1 |
| Blocked sink, bath or basin | 1 |
| Complete loss of electric power | 1 |
| Loss of electric power | 1 |
| Partial loss of electric power | 3 |
| Insecure external window, door, lock | 1 |
| Unsafe access path or step | 1 |
| Leaks or flooding from water or heating pipes, tanks or cisterns | 1 |
| Loss or partial loss of gas supply | 1 |
| Toilet not flushing (where there is no other toilet in the house) | 1 |
| Unsafe power or lighting socket or electrical fitting | 1 |
| Complete loss of water supply | 1 |
| Partial loss of water supply | 3 |
| Loose or detached banister/handrail | 3 |
| Unsafe timber flooring or stair treads | 3 |
| Mechanical extractor fan in internal kitchen or bathroom not working | 7 |
When a tenant reports a qualifying repair information should be provided on:
- The last date and time on which the Contractor can respond to their
repair request – in certain circumstances the Contractor may not be
able to complete the work on the first visit, for example, where
additional components are required.
Where this occurs, the response time will be measured in relation to when the Contractor first attends. - Details of both the main contractor and an alternative contractor that tenants can contact, if the main contractor called by the Association has not attended by this deadline. This information is provided to the tenant via phone when reporting and followed up on the repair receipt.
- The Contractor will be liable for any payment provided to the tenant by Cordale Housing Association.
- The Association will offset any monies to be provided against any money owed in rent or rechargeable repairs.
Exclusions
There are certain circumstances where the Right to Repair should not be exercised, and these need to be notified to the tenants. These are:
- The repair is not a qualifying repair
- The contractor turned up but was unable to gain access
- The work requires to be pre-inspected
- The deadline has not been reached
- The report has not been notified to the Association
- The response time cannot be met due to exceptional circumstances outwith the Association’s and the Contractor’s control provided the tenant has been advise of this
