Outcome of complaints

We aim to resolve all complaints as quickly and as courteously as we can.  If a complaint is upheld the following types of redress may be available: -

• An apology
• An explanation
• Provision of the service requested
• Review of procedures
• Correction of an error
• Financial reimbursement
• Service improvements
• Internal staff discipline procedures implemented
• Code of Conduct Policy for Committee Members implemented

A complaint is not always upheld but that the person making the complaint will be issued with a full explanation of the decision.