• Review our Allocations Policy every three years to make sure it is meeting housing need within the terms of the Housing (Scotland) Act 2001.
• Provide a comprehensive interview with new tenants when signing their tenancy agreement to ensure that they are fully aware of their rights and responsibilities as a tenant.
• Aim to carry out a settling in visit with a new tenant within 6 weeks of the signing of the tenancy agreement.
• Report in the quarterly newsletter, website and annual report statistics relating to our allocations, including the number of lets and which quotas the applicants were selected from.

Housing Service Standards - Applying for a House

• Acknowledge receipt of your housing application on the same date either verbally at the office, by telephone, by text message or by email.
• Examine your housing application and issue a points assessment letter within 5 working days.  We may sometimes have to ask you for some additional information which we will do in this letter or by telephone.
• Assess any change of circumstances and issue a points assessment letter within 5 working days.
• Review the housing list annually to ensure that the housing list remains up to date.  This review will ask specific questions which will assist us to better determine housing list applicants' needs and aspirations.
• Survey housing applicants every three years to ask them for their views on the service and to ensure that the applicant is clear about the allocations process.
• Report our performance in the quarterly newsletter, website and annual report details of how many applicants are on each housing list.
• Offer an interview with our Housing Services Officer to any applicants who have never had a tenancy before to give housing information and advice - for example - budgeting etc.