In line with the Associations commitment to equal opportunities, this policy can be made available free of charge in a variety of formats, including large print, translated into another language or on audiotape.  In order to monitor equality issues in complaints, you will be asked to complete an equal opportunities questionnaire at the time of making their complaint.

Complaints can help us as well as you!  All formal complaints made to the Association are recorded and reported to the Director, who will regularly advice the Management Committee of changes or improvements the Association may be taking as a result of complaints received.

Complaints are not the only way of telling us what you think of the service we provide!  We always welcome suggestions on how we can improve things; so if you have any ideas about this, please let us know.

In complying with the Data Protection Act 1998 the Association will endeavour to maintain confidentiality, however, from time-to-time information will be used for statistical purposes.  Information relating to complaints received shall be destroyed in accordance with the Association’s policies and procedures, unless specifically otherwise requested.

Whistleblowing, which covers instances of malpractice, which is in the public interest to be stopped and which, if proven, could result in criminal proceedings, will be dealt with via the Associations Whilstleblowing Policy.