Cordale Housing Association (CHA) aims to provide a first class service in all aspects of our service delivery.  Despite our best efforts, errors and therefore, complaints are inevitable.  If you feel we have let you down, the complaints system serves as a safety valve for you to tell us about it and try to put it right.

The complaints procedure also gives us the chance to keep an eye on the quality of services we provide.  Its key aim is to:

• Provide an easy and straightforward framework for customers to obtain information and record a complaint.
• Keep people informed about how their complaint is progressing.
• Provide a means to redress the complaint whenever possible.
• Improve service delivery by learning from and acting upon information obtained.

With your help we can identify problems, resolve them quickly and prevent them from happening again.  For a copy of our Complaints Policy and Procedure please click here.

The Association are working towards achieving accreditation of the above standards.  In doing so, we are aiming to improve the quality and accessibility of housing information and advice to customers.