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Complaints
- Definition of complaint
- Anonymous complaints
- Who can use the complaints procedure?
- What can you complain about?
- Four stage process
- Stage one - trying to sort things out informally
- Stage two - investigation
- Stage three - formal review
- Stage four - appeal to the complaints panel
- Scottish Public Services Ombudsman & Care Commission
- Who will know about my complaint?
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- Outcome of complaints
- Improving our service to you
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Improving our service to you
Complaints are not the only way of telling us what you think of the service we provide. We always welcome suggestions on how we can improve things; so if you have any ideas about this, please let us know.
Last updated on 21st Sep 2010
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