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Housing Services Performance 2002 to 2011
Here is a summary of our performance in the last 9 years
Housing Services Performance 2010/2011
Housing Services Performance 2010/2011| Performance | 2010/2011 |
|---|
| Average re-let time for void properties - shown in calendar days | 11 calendar days |
| Average let time for new build properties from date of handover - shown in calendar days | 0 calendar days |
| Completed Score forms for re-lets and new builds - target 100% | 100% |
| Void Rent Loss: Percentage of annual income lost during the year through voids - target no more than 1.5% | 0.2% |
| Number of Housing Applicants | 541 |
| Number of Section 5 (Homeless) Referrals received and housed | 24 Received 9 Housed |
| Gross rent arrears as a percentage of rental income | 2.9% |
| Non technical arrears as a percentage of rental income | 1% |
| Technical arrears as a percentage of rental income | 1.9% |
| Former tenant arrears as a percentage of rental income | 0.3% |
| Percentage of tenants in receipt of full housing benefit | 46% |
| Percentage of tenants in receipt of part housing benefit | 16% |
| Repair Response Times: Percentage of repairs completed within timescales | 97% |
Housing Services Performance 2009/2010
.| Performance | 2009/2010 |
|---|
| Average re-let time for void properties - shown in calendar days | 11 Calendar Days |
| Average let time for new build properties from date of handover - shown in calendar days | N/A |
| Complete Score forms for re-lets and new build lets - target 100% | 100% |
| Void Rent Loss: Percentage of annual income lost during the year through voids - targets no more than 1.5% | 0.13% |
| Number of Housing List Applicants | 414 |
| Number of Section 5 (Homeless) Referrals received and housed | 14 Received 3 Housed |
| Gross rent arrears as a percentage of rental income | 1.9% |
| Non technical arrears as a percentage of rental income | 0.8% |
| Technical arrears as a percentage of rental income | 1.1% |
| Former tenant arrears as a percentage of rental income | 0.2% |
| Percentage of tenants in receipt of full housing benefit | 49% |
| Percentage of tenants in receipt of part housing benefit | 17% |
| Repair Response Times: Percentage of repairs completed within timescales | 94% |
Housing Services Performance 2008/2009
.| Performance | 2008/2009 |
|---|
| Average re-let time for void properties - shown in calendar days | 12 Calendar Days |
| Average let time for new build properties from date of handover - shown in calendar days - all let on date of handover | 0 Calendar Days |
| Void Rent Loss: Percentage of annual income lost during the year through voids - targets no more than 1.5% | 0.25% |
| Number of Housing List Applicants | 370 |
| Number of Section 5 (Homeless) Referrals received and housed | 17 Received
9 Housed |
| Gross rent arrears as a percentage of rental income | 4.7% |
| Non technical arrears as a percentage of rental income | 1.3% |
| Technical arrears as a percentage of rental income | 3.4% |
| Former tenant arrears as a percentage of rental income | 0.5% |
| Percentage of tenants in receipt of full housing benefit | 50% |
| Percentage of tenants in receipt of part housing benefit | 15% |
| Repair Response Times: Percentage of repairs completed within timescales | 96% |
Housing Services Performance 2007/2008
.| Performance | 2007/2008 |
|---|
| Average re-let time for void properties - shown in calendar days | 14 Calendar Days |
| Average let time for new build properties from date of handover - shown in calendar days - all let on date of handover | N/A |
| Void Rent Loss: Percentage of annual income lost during the year through voids - targets no more than 1.5% | 0.16% |
| Number of Housing List Applicants | 361 |
| Number of Section 5 (Homeless) Referrals received and housed | 17 Received
8 Housed |
| Gross rent arrears as a percentage of rental income | 2.7% |
| Non technical arrears as a percentage of rental income | 1.4% |
| Technical arrears as a percentage of rental income | 1.3% |
| Former tenant arrears as a percentage of rental income | 0.42% |
| Percentage of tenants in receipt of full housing benefit | 51% |
| Percentage of tenants in receipt of part housing benefit | 12% |
| Repair Response Times: Percentage of repairs completed within timescales | 97% |
Housing Services Performance 2006/2007
.| Performance | 2006/2007 |
|---|
| Average re-let time for void properties - shown in calendar days | 16 Calendar Days |
| Average let time for new build properties from date of handover - shown in calendar days - all let on date of handover | N/A |
| Void Rent Loss: Percentage of annual income lost during the year through voids - targets no more than 1.5% | 0.24% |
| Number of Housing List Applicants | 298 |
| Number of Section 5 (Homeless) Referrals received and housed | 7 Received
5 Housed |
| Gross rent arrears as a percentage of rental income | 3.0% |
| Non technical arrears as a percentage of rental income | 1.7% |
| Technical arrears as a percentage of rental income | 1.3% |
| Former tenant arrears as a percentage of rental income | 0.31% |
| Percentage of tenants in receipt of full housing benefit | 50% |
| Percentage of tenants in receipt of part housing benefit | 14% |
| Repair Response Times: Percentage of repairs completed within timescales | 98% |
Housing Services Performance 2005/2006
.| Performance | 2005/2006 |
|---|
| Average re-let time for void properties - shown in calendar days | 5 Calendar Days |
| Average let time for new build properties from date of handover - shown in calendar days - all let on date of handover | 0 Calendar Days |
| Void Rent Loss: Percentage of annual income lost during the year through voids - targets no more than 1.5% | 0.04% |
| Number of Housing List Applicants | 378 |
| Number of Section 5 (Homeless) Referrals received and housed | 6 Received
3 Housed |
| Gross rent arrears as a percentage of rental income | 4.2% |
| Non technical arrears as a percentage of rental income | 2.9% |
| Technical arrears as a percentage of rental income | 1.3% |
| Former tenant arrears as a percentage of rental income | 0.24% |
| Percentage of tenants in receipt of full housing benefit | 50% |
| Percentage of tenants in receipt of part housing benefit | 16% |
| Repair Response Times: Percentage of repairs completed within timescales | 97% |
Housing Services Performance 2004/2005
.| Average re-let time for void properties - shown in calendar days | 2004/2005 |
|---|
| Average re-let time for void properties - shown in calendar days | 18 Calendar Days |
| Average let time for new build properties from date of handover - shown in calendar days - all let on date of handover | 0 Calendar Days |
| Void Rent Loss: Percentage of annual income lost during the year through voids - targets no more than 1.5% | 0.5% |
| Number of Housing List Applicants | 272 |
| Number of Section 5 (Homeless) Referrals received and housed | 8 Received
4 Housed |
| Gross rent arrears as a percentage of rental income | 4.2% |
| Non technical arrears as a percentage of rental income | 2.9% |
| Technical arrears as a percentage of rental income | 1.3% |
| Former tenant arrears as a percentage of rental income | 0.41% |
| Percentage of tenants in receipt of full housing benefit | 53% |
| Percentage of tenants in receipt of part housing benefit | 11% |
| Repair Response Times: Percentage of repairs completed within timescales | 97% |
Housing Services Performance 2003/2004
.| Performance | 2003/2004 |
|---|
| Average re-let time for void properties - shown in calendar days | 25 Calendar Days |
| Average let time for new build properties from date of handover - shown in calendar days - all let on date of handover | 0 Calendar Days |
| Void Rent Loss: Percentage of annual income lost during the year through voids - targets no more than 1.5% | 0.4% |
| Number of Housing List Applicants | 217 |
| Number of Section 5 (Homeless) Referrals received and housed | 10 Received
4 Housed |
| Gross rent arrears as a percentage of rental income | 4.49% |
| Non technical arrears as a percentage of rental income | 3.37% |
| Technical arrears as a percentage of rental income | 1.12% |
| Former tenant arrears as a percentage of rental income | 0.29% |
| Percentage of tenants in receipt of full housing benefit | 54% |
| Percentage of tenants in receipt of part housing benefit | 14% |
| Repair Response Times: Percentage of repairs completed within timescales | 98% |
Housing Services Performance 2002/2003
.| Performance | 2002/2003 |
|---|
| Average re-let time for void properties - shown in calendar days | 28 Calendar Days |
| Average let time for new build properties from date of handover - shown in calendar days - all let on date of handover | 0 Calendar Days |
| Void Rent Loss: Percentage of annual income lost during the year through voids - targets no more than 1.5% | 0.5% |
| Number of Housing List Applicants | 122 |
| Number of Section 5 (Homeless) Referrals received and housed | 1 Received 1 Housed |
| Gross rent arrears as a percentage of rental income | 8.06% |
| Non technical arrears as a percentage of rental income | 4.92% |
| Technical arrears as a percentage of rental income | 3.14% |
| Former tenant arrears as a percentage of rental income | 0.88% |
| Percentage of tenants in receipt of full housing benefit | 56% |
| Percentage of tenants in receipt of part housing benefit | 11% |
| Repair Response Times: Percentage of repairs completed within timescales | 94% |
Last updated on 2nd May 2011
