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Housing Services Performance 2002 to 2007
Here is a summary of our performance in the last 5 years
| Performance
Indicator | 2002/2003 | 2003/2004 | 2004/2005 | 2005/2006 | 2006/2007 | 2007/2008 |
|---|---|---|---|---|---|---|
| Average re-let time
for void properties - shown in calendar days | 28
Calendar Days | 25
Calendar Days | 18
Calendar Days | 5
Calendar Days | 16
Calendar Days | 14
Calendar Days |
| Average let time for
new build properties form date of handover - shown in calendar days - all let on date of handover | 0 | 0 | 0 | 0 | N/A | N/A |
| Void Rent Loss:
Percentage of annual income lost during the year through voids - targets no more than 1.5% | 0.5% | 0.4% | 0.5% | 0.04% | 0.24% | 0.16% |
| Number of Housing
List Applicants | 122 | 217 | 272 | 378 | 298 | 361 |
| Number of Section 5
(Homeless) Referrals recevied and housed | 1 Received
1 Housed | 10 Received
4 Housed | 8 Received
4 Housed | 6 Received
3 Housed | 7 Received
5 Housed | 17 Received
8 Housed |
| Gross rent arrears as
a % of rental income | 8.06% | 4.49% | 4.2% | 4.2% | 3.0% | 2.7% |
| Non technical arrears
as a % of rental income | 4.92% | 3.37% | 2.9% | 2.9% | 1.7% | 1.4% |
| Technical arrears
as a % of rental income | 3.14% | 1.12% | 1.3% | 1.3% | 1.3% | 1.3% |
| Former tenant arrears
as a % of rental income | 0.88% | 0.29% | 0.41% | 0.24% | 0.31% | 0.42% |
| Percentage of tenants
in receipt of full housing benefit | 56% | 54% | 53% | 50% | 50% | 51% |
| Percentage of tenants
in receipt of part housing benefit | 11% | 14% | 11% | 16% | 14% | 12% |
| Repair Response Times:
Percentage of repairs completed within timescale | 94% | 98% | 97% | 97% | 98% | 97% |