When you sign your Tenancy Agreement you will get two full sets of house keys.  You may also get keys for common areas such as close doors.  If you do not think you have been given all the keys you should have, please contact the office on 01389 721216 or by clicking here.

Not for your house or flat.  We have copies of keys for common areas, such as those needed to get into closes.

If you have lost one set of keys, take the other set to get copies made.  You will have to pay for this yourself.  In some cases they keys are security keys and cannot be copied at high street shops.  If this is the case, contact the office on 01389 721216 or by clicking here, to find out how to get a replacement key.

If your keys have been stolen, report it to the police and to the office, who will arrange a lock change.  You will have to pay for this yourself and also for any damage caused to the door or surrounds.