Main
Submenu of Current Section
Complaints
- Definition of complaint
- Anonymous complaints
- Who can use the complaints procedure?
- What can you complain about?
- Four stage process
- Stage one - trying to sort things out informally
- Stage two - investigation
- Stage three - formal review
- Stage four - appeal to the complaints panel
- Scottish Public Services Ombudsman & Care Commission
- Who will know about my complaint?
- Getting independent advice
- Outcome of complaints
- Improving our service to you
Content
Getting Independent Advice
There are other agencies who can assist you when making a complaint or preparing an appeal. Advice agencies in the West Dunbartonshire include: -
Local Councillor
West Dunbartonshire Council
Council Offices
Garshake Road
Dumbarton
(01389 737000)
Citizens Advice Bureau
38 Mitchell Way
Alexandria
(01389 604705)
West Dunbartonshire Community Law Service
PO Box 5059
Alexandria
G83 3AL
(01389 601181)
Shelter Scotland - Free housing advice helpline
0808 800 4444
Solicitor See Yellow Pages or www.yell.com
Last updated on 2nd Dec 2009
you are here: / Complaints / Getting independent advice
