DO NOT turn electric switches on or off

DO NOT smoke or use a naked flame

DO turn off the gas supply at the meter

DO open doors and windows to get rid of the gas

Phone TRANSCO on 0800 111 999 BUT DO NOT use the phone in your home if that is where the smell is

Check to see if your neighbours are also affected.  If so, call Scottish Power on 0845 27 27 999.

If the the fault is in your home only:

Check that your power card or meter is in credit.

Check your trip switches.  If you are not sure where they are or how to check them, contact Cordale Housing Association on 01389 721216.  If the fault does not seem to be with one of your own appliances, contact Cordale on 01389 721216, or when the office is closed contact our emergency contractor PME Partnership on 08459 30 30 31.

Check that you still have credit.

Check that your pilot light is lit.

If you have credit and there is no problem with the pilot light, call Cordale on 01389 721216 or if the office is closed call E'on Energy Services on 0141 613 449.  Cordale will service your gas appliances every 12 months.

Take meter readings as soon as you enter the property.

We will contact the gas and electricity suppliers to let them know that you have just moved in and give them the readings.

Yes

If you wish to have a power card instead of electricity meter or a Quantum meter instead of a standard gas one, you should contact your supplier.  Or if you want a pre-paid system removed a standard meter fitted you should also arrange this with the supplier.