Main
Submenu of Current Section
Tenant zone
- Your tenancy
- Rent management
- Estate management
- Asset management
- Report a repair
- Emergency repair numbers
- Repair categories
- Repair responsibilities
- Gas safety
- The relet standard
- Asset Management Plan
- Right to repair
- Alterations and improvements
- Re-chargeable repairs
- Cyclical and planned maintenance
- Medical adaptations
- Customer satisfaction
- Scottish Housing Quality Standard
- House contents insurance
- Digital TV
- Common area repairs
- Keeping your home safe from fire
- House keys
- Protecting your home from cold and damp
- Maintenance tips
- Pest control
- Gas and electricity
- Internal transfers
- Buying your home
- Providing housing information and advice
- Housing and asset management service standards
- Getting involved
- Tenants handbook
- Frequently asked questions by our tenants
- Tenant's tales
- Tenant zone downloads
Content
Smell of gas
DO NOT turn electric switches on or off
DO NOT smoke or use a naked flame
DO turn off the gas supply at the meter
DO open doors and windows to get rid of the gas
Phone National Grid UK on 0800 111 999 BUT DO NOT use the phone in your home if that is where the smell is
What do I do if I lose power of the lights go out?
Check to see if your neighbours are also affected. If so, call Scottish Power on 0845 27 27 999.
If the the fault is in your home only:
Check that your power card or meter is in credit.
Check your trip switches. If you are not sure where they are or how to check them, contact us on 01389 721216. If the fault does not seem to be with one of your own appliances, contact Cordale on 01389 721216, or when the office is closed contact our emergency contractor Carillion Property Services on 08459 30 30 31.
What do I do if my boiler is not working?
Check that you still have credit.
Check that your pilot light is lit.
If you have credit and there is no problem with the pilot light, call Cordale on 01389 721216 or if the office is closed call City Technical Services on 0870 166 4439. Cordale will service your gas appliances every 12 months.
New tenants
Take meter readings as soon as you enter the property.
We will contact the gas and electricity suppliers to let them know that you have just moved in and give them the readings.
Can I change my gas or electricity supplier?
Yes
What if I want to change my meter?
If you wish to have a power card instead of electricity meter or a quantum meter instead of a standard gas one, you should contact your supplier. Or if you want a pre-paid system removed a standard meter fitted you should also arrange this with the supplier.
