Your complaint will be accepted whenever it falls within the scope of the Association’s work and area of operation. A complaint can be defined simply as:

“an expression of dissatisfaction that needs a response”,

or alternatively:

“an expression of dissatisfaction, however made, about the standard and quality of service, an error, action or lack of action by the Association or its staff or contractors affecting an individual or group”.

Anonymous complaints can be difficult to deal with in that there is no complainant to establish further information if required or to respond to.  Each complaint should always be considered on its own merits and action taken if appropriate.

Anyone who receives a service from Cordale Housing Association can use the Complaints Procedure.