Cordale Housing Association (CHA) aims to provide a first class service in all aspects of our service delivery.  Despite our best efforts, errors and therefore, complaints are inevitable.  If you feel we have let you down, the complaints system serves as a safety valve for you to tell us about it and try to put it right.  Click Here  for a copy of our Complaints Policy and Procedure.

The complaints procedure also gives us the chance to keep an eye on the quality of services we provide.  Its key aim is to:

• Provide an easy and straightforward framework for service uses to obtain information and record a complaint.
• Keep people informed about how their complaint is progressing.
• Provide a means to redress the complaint whenever possible.
• Improve service delivery by learning from and acting upon information obtained.

With your help we can identify problems, resolve them quickly and prevent them from happening again.

In framing this policy, consideration has been given to The Scottish Housing Regulator ‘Performance Standards’ (Part GS3.3), self-assessment process and SFHA Raising Standards in Housing.